Our returns policy extends for a duration of 15 days, and if this period has elapsed since your purchase, regrettably, we are unable to provide a refund or exchange. For a return to be eligible, the item must remain unused and in its original packaging. Certain items are exempt from return, including perishable goods like food or flowers, as well as intimate or sanitary products, hazardous materials, and flammable liquids or gases. Additionally, consumable items, downloadable software products, and select health and personal care items cannot be returned. To facilitate the return process, a receipt or proof of purchase is necessary, and please refrain from sending your purchase back to the manufacturer. In specific instances, partial refunds may be granted, such as when an item is damaged or missing parts not due to our error, or when a return is made more than 30 days after delivery.