Shipping Costs
The return shipping costs will be covered by the marketplace or seller.
The shipping costs will not be charged from the customer even if the item sent is defective.
Exceptions and Non-Returnable Items
Returns are not eligible if the items are digital goods or if marked as final sale.
Products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses cannot be refunded.
Additional non-returnable items:
- Consumable items
- Some personal care items
Condition of Returned Items
Items must be in the original condition and tags must be attached.
A restocking fee of 20% of the total value will be charged for returns of items in good condition.
Changes to the Return Policy
Return policy may be updated over time.
Any updates to the return policy will be reflected on the return policy webpage.
Contact Information
For any return-related inquiries, contact in support@mergesouq.com or +971 54 793 5921.